Tracking order

Thank you for shopping with Elestep! We are committed to keeping you informed about the status of your order from our warehouse to your doorstep.

How to Track Your Order

Once your order is processed and shipped, you will receive a shipping confirmation email at the email address used during checkout. This email contains your unique tracking number and the name of the carrier (e.g., DHL, FedEx, UPS, National Postal Services).

  1. Locate Your Tracking Information: Find the shipping confirmation email from [email protected]. Your tracking number and carrier are listed there.
  2. Use the Carrier's Website: Visit the official website of the shipping carrier mentioned in your email. Enter your tracking number in their tracking tool for the most direct and accurate updates.
  3. Use a Universal Tracking Service (Recommended): For convenience, especially with international shipments, you can use a reliable third-party tracking aggregator.

Recommended Tracking Service

We recommend using 17Track, a widely trusted global package tracking platform. It supports over 200+ postal and courier services worldwide.

How to use 17Track:

  • Go to www.17track.net .
  • Paste or type your tracking number into the main search box.
  • Click "Track" or press Enter.
  • The site will automatically detect the carrier and display the detailed journey of your package, including its current location and estimated delivery date.

Note: Tracking information may take 24-48 hours to update in the system after the shipping label is created.

Need Help?

If you encounter any issues with your tracking information, such as no updates for an extended period or a status you don't understand, please do not hesitate to contact our customer support team. We are here to assist you.

Simply email us at [email protected] with your order number and tracking details, and our team will investigate promptly.

We appreciate your trust in Elestep for your fashion needs in Dresses, Blouses, Shirts, Coats, and Jackets. Happy tracking!